RVTechConnect Privacy Policy

Effective date: October 25, 2026

Last updated: October 25, 2026

Interim version. This Privacy Policy applies until it is superseded by the version that will be published on January 1, 2027. On that date, the January 1, 2027 version replaces this one in full.

This Privacy Policy explains what information RVTechConnect collects, how we use it, and the choices you have. RVTechConnect is a product of NET1Plus LLC. In this policy, "RVTechConnect," "we," "us" and "our" mean NET1Plus LLC. This policy applies to the RVTechConnect app and website (together, the "Service").

The Short Version

• We collect only what we need to run the Service: your sign-in email address or mobile number, what you search for, and basic records of activity.
• We don't show ads, we don't use third-party tracking, and we don't sell or rent your personal information.
• If you give us a mobile number, we text it only the sign-in codes you ask for and, if you turn them on, notices of new messages in the app. Never marketing.
• If you run an RV repair business and opt in on our website, we contact you only in the ways you choose (see Business Outreach).
• You can ask us to see, correct or delete your information at any time.

What RVTechConnect Does

RVTechConnect helps RV owners find RV repair technicians and shops. Owners can search near a location, filter by service, see results on a list or a map, open a business's profile, and tap a button to see a technician's contact details. Technicians and shops have listings in the directory, and can sign in to manage parts of their listing.

Information We Collect

Sign-in information. To sign in, you give us an email address, a mobile phone number, or both. We send a one-time code there, by email or text message, whichever you choose. We don't use passwords.

Searches. When you search, we receive the location you search near and any services you choose. The location can be a place you type, or your device's location if you allow it. You can turn off location access in your device settings at any time and type a place instead.

A device token for bot protection. To protect contact details and sign-in from bots and scrapers, the app runs an automated check in the background and stores a temporary token on your device. It is not an advertising identifier, and we don't use it to follow you across other apps or websites.

Activity records. We keep basic records of activity, such as that contact details were viewed or that a technician checked in. We use them to run and protect the Service and to count usage.

Technical information. Like most online services, our systems receive basic technical information when you use the Service, such as your IP address, device type and app version.

Technician listings. For technicians and shops, we hold listing information such as the business name, services offered, service area and business contact details. Listings may come from information a business gives us or from publicly available business information. Signed-in technicians can update parts of their listing and check in daily to show owners they are active.

Information you choose to share with a technician. We may offer a way for owners to send a request to a technician they choose. If you send one, the details you include go to that technician, and contact details are exchanged only when the technician accepts.

Launch update sign-ups. If you sign up on our website for launch updates, we collect your email address and, if you give it, your first name. See Launch Updates below.

Messages to us. If you contact us, we keep your message and our reply so we can help you.

How We Use Information

We use information to:

• sign you in and keep you signed in on your device;
• return search results near the location you give us;
• show technician listings, and show contact details to people who ask for them;
• protect the Service against bots, scraping and other abuse;
• count usage and understand how the Service is working;
• answer questions and support requests;
• comply with the law and enforce our Terms of Service.

We don't show ads, use advertising identifiers or allow third-party tracking in the Service, and we don't build advertising profiles.

Phone Numbers and Text Messages

If you give us a mobile phone number, we use it only to send the sign-in codes you request and, if you turn on text notifications, notices of new messages in the app. Text notifications are a separate choice, off unless you turn them on in the app; asking for a sign-in code never turns them on. We never use your number for marketing.

We never sell, rent or share your mobile phone number, or your text messaging opt-in and consent, with third parties or affiliates for their marketing or promotional purposes. The only outside companies that handle your number for texts or calls are the providers that deliver our messages and calls for us.

Text Messaging

• What you'll receive: one-time sign-in codes from RVTechConnect and, if you turn them on in the app, a notice when you have a new message ("RVTechConnect: new message from [first name]. Reply: [link]"). A notice never contains the message itself, request details or an address.
• How often: message frequency varies. We send a code only when you request one, and at most one message notice per conversation every 15 minutes.
• Cost: message and data rates may apply.
• Opting out: reply STOP to any text to stop all texts from this number, codes and notices alike. You can still sign in by email. You can also turn message notices off in the app at any time.
• Help: reply HELP for help, or use our contact form at https://rvtechconnect.com/contact/.
• Delivery: carriers are not liable for delayed or undelivered messages.

By entering your mobile number and asking for a code, you agree to receive a text message containing that code. By turning on text notifications in the app, you agree to receive message notices at that number.

Business Outreach (Claim Your Business)

If you run an RV repair business, you can use the Claim Your Business form on our website. The form asks for your business and contact details, including a phone number and email address. It also offers separate, optional choices. You can agree to any, all or none of them, and none is required to claim your business:

• calls from our team about RVTechConnect;
• text messages about RVTechConnect, which may be sent using automated technology;
• calls from an AI assistant on our behalf;
• our email newsletter.

We contact you only in the ways you agree to. You can change your mind at any time: reply STOP to a text, tell us during a call, use the unsubscribe link in any email, or use our contact form at https://rvtechconnect.com/contact/. Message and data rates may apply to texts. Outreach texts come from a different number and program than sign-in codes and message notices, and opting out of one doesn't affect the other. Our newsletter is sent through EmailOctopus, which handles your email address only to send it for us.

Launch Updates

If you sign up on our website for launch updates, we use your email address, and your first name if you give it, only to send you news about RVTechConnect by email, such as the app's launch. We keep a record of your sign-up (the time, your IP address and the wording you agreed to) so we can show that you asked to hear from us. Our emails are sent through EmailOctopus. You can unsubscribe at any time with the link in any email, or through our contact form at https://rvtechconnect.com/contact/. We don't text or call you because of a launch update sign-up.

How We Share Information

We don't sell or rent personal information. We share it only in these cases:

• With a technician, when you choose. Details you include in a request go to the technician you send it to.
• Technician listings are public. Listing information, including business contact details, is shown to people who use the Service.
• Service providers. A few companies help us run the Service. They may use your information only to provide their services to us:
  • Amazon Web Services, for cloud hosting and for delivering sign-in codes by email and text;
  • providers that deliver our outreach calls and text messages, only if you opt in to them;
  • EmailOctopus, for our newsletter and launch updates, only if you sign up;
  • Cloudflare, for bot protection. Cloudflare may process technical information about your device and connection to run its check;
  • Google Maps, for maps and business information;
  • Apple's App Store, for distributing the app.
• Legal reasons. We may share information if the law requires it, or to protect the rights, safety or property of our users, the public or RVTechConnect.
• Business changes. If RVTechConnect is involved in a merger, acquisition or sale of assets, information may transfer as part of that deal, subject to this policy.

Google Maps Content

Some search results are businesses found through Google Maps. They are shown with Google's attribution and without contact details. When you use maps or Google content in the Service, Google's own terms and privacy policy apply to that content: the Google Maps Additional Terms of Service and the Google Privacy Policy.

How Long We Keep Information

We keep information only as long as we need it:

• Activity records: detailed records are deleted within about 90 days, and summaries within about 13 months.
• Unfinished sign-ins: an email address or phone number that never completes a sign-in is deleted within about a week.
• Accounts: account information is deleted when you ask us to delete your account. If you are a technician and also want your business listing changed or removed, tell us.

We may keep some information longer where the law requires it, or where we need it to resolve disputes or prevent fraud and abuse.

Your Choices and Rights

You can:

• ask to see the personal information we hold about you;
• ask us to correct it;
• ask us to delete your account and information;
• sign out at any time;
• turn off location access in your device settings;
• reply STOP to stop text messages;
• opt out of business outreach calls, texts, our newsletter or launch updates at any time.

To make a request, use our contact form at https://rvtechconnect.com/contact/. We may need to confirm your identity before we act on a request.

California and other states. Depending on where you live, including California and some other US states, you may have additional rights, such as to know what personal information we collect, to access, correct or delete it, and to opt out of its sale or use for targeted advertising. We don't sell personal information or use it for targeted advertising. We won't treat you differently for using your privacy rights. Where the law allows, you may have an authorized agent make a request for you.

Children

The Service is not directed to children under 13, and we don't knowingly collect personal information from them. If you believe a child under 13 has given us personal information, contact us and we will delete it.

Security

We use reasonable measures to protect your information. No service is completely secure, so we can't guarantee that information will never be accessed without permission.

Where We Operate

RVTechConnect operates in the United States. Your information is stored and processed in the United States.

Changes to This Policy

We may update this policy from time to time. When we do, we will change the "Last updated" date at the top. If we make important changes, we will let you know in the app or by other reasonable means.

Contact Us

NET1Plus LLC

Contact form: https://rvtechconnect.com/contact/